A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines
A)TMAP.
B)QFD.
C)Kano model.
D)Pareto chart.

Question

Quizplus · Accepted Answer

The Kano model is a tool used to distinguish between five types of product requirements that influence customer satisfaction - Must be, Performance, Attractive, Indifferent, and Reverse. TMAP is a software testing process, QFD is Quality Function Deployment which helps in translating customer requirements into technical specifications, and Pareto chart is used for identifying the most significant factors causing a problem.

A Tool Used to Distinguish Between Five Types of Product