Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA)?
A) It should never be updated.
B) It should not reflect the overall business goals.
C) It should allow for the supplier to make changes to the SLA.
D) It should be comparable against pre-determined criteria.

Question

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA)? 
A) It should never be updated. 
B) It should not reflect the overall business goals. 
C) It should allow for the supplier to make changes to the SLA. 
D) It should be comparable against pre-determined criteria.

Quizplus · Accepted Answer

An Outsourcing Service Level Agreement (SLA) should be comparable against pre-determined criteria to ensure that the supplier is meeting the agreed-upon standards. It should not be set in stone and should allow for updates as needed. It should also reflect the overall business goals to ensure that the outsourcing arrangement is aligned with the organization's objectives.

Which of the Following Should Be a Feature of an Outsourcing