Which of the following does not conform to the general rules for telephone collections? (Select all that apply.)
A) Call only between 8 AM and 9 PM
B) Make repeated telephone calls on the same day
C) Assume a positive attitude
D) Keep the conversation brief and to the point
E) Leave a message at work revealing the nature of the call

Question

Quizplus · Accepted Answer

General Rules for Telephone Collections: Do not make repeated telephone calls on the same day. Do not call the debtor's place of work if the employer prohibits personal calls. What to Do: Call the patient when it can be done privately; only call between 8 AM and 9 PM. Be dignified and respectful. One can be friendly and professional at the same time. Ask the patient whether it is a convenient time to talk. Assume a positive attitude. Keep the conversation brief and to the point; do not make threats of any kind.

Which of the Following Does Not Conform to the General