The question "Can you tell me about your most recent experience in a positive customer situation?" is an example of a:
A)a direct question
B)a reflective question
C)an open-ended question
D)a situational question

Question

Quizplus · Accepted Answer

This is an open-ended question, which allows the person to provide a detailed and personalized response, rather than just a yes or no answer or a specific response to a particular situation. It encourages the person to reflect on their positive experiences and share them in their own words. This type of question is often used in interviews or customer service training to encourage thoughtful and detailed responses.

The Question "Can You Tell Me About Your Most Recent