In a negative message,you should never give the reader any indication that he or she could have received or might someday receive a favorable answer.

Question

Quizplus · Accepted Answer

When using the indirect approach, (if appropriate)use a conditional statement to imply that the audience could have received or might someday receive a favorable answer under different circumstances.However,you must avoid any suggestion that you might reverse the decision you have just made or any phrasing that could give a rejected applicant false hope.

In a Negative Message,you Should Never Give the Reader Any