When making a claim or requesting an adjustment,your close should usually
A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request a specific action or express your desire to find a solution.
D) explain that you are planning to seek legal counsel.
E) suggest that you will probably take your business elsewhere.

Question

Quizplus · Accepted Answer

C)When making a claim or requesting an adjustment,politely summarize the desired action in the closing.Be sure to maintain a professional tone,even if you are extremely frustrated.Explain the benefits of complying with the request,such as your continued patronage.In most cases and especially in your first message,assume that a fair adjustment will be made.You should always use a direct request.

When Making a Claim or Requesting an Adjustment,your Close Should