When a third party is at fault,the best approach is to refer the customer to that party to resolve the problem.

Question

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As a customer service representative, it's important to take ownership of the customer's issue and assist them in finding a resolution, even if it involves a third party. Referring the customer to another party to resolve the problem is not the best approach to providing excellent customer service. Instead, try to find a solution on behalf of the customer or provide guidance and support in resolving the issue with the third party.

When a Third Party Is at Fault,the Best Approach Is