When replying to a customer's complaint when your company is at fault,be sure to promise that the mistake will never happen again.

Name: When replying to a customer's complaint when your company is at fault,be sure to promise that the mistake will never happen again.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

It is not advisable to promise that a mistake will never happen again, as unforeseen circumstances can occur. Instead, it is better to assure the customer that steps are being taken to prevent future occurrences.

When Replying to a Customer's Complaint When Your Company Is