Which of the following is the best example of a best practice standard based on stakeholder expectations?
A) Our competitors have achieved an 85% satisfaction rating and we have reached 90%.
B) We are just 5% short of our goal to have a 95% satisfaction rating.
C) Our satisfaction rating of 95% is 10% higher than it was last year.
D) We are 10% short of achieving 100% satisfaction rating.
E) Our customers expect a lot from us and we are satisfying them 95% of the time.

Question

Quizplus · Accepted Answer

The best practice standard should take into account stakeholder expectations, and in this case, it is stated that "Our customers expect a lot from us." Therefore, the best example would be E, which acknowledges the stakeholder expectations and also shows a high level of satisfaction at 95%. A, B, C, and D all focus on meeting internal goals or comparing to competitors, rather than meeting and exceeding stakeholder expectations.

Which of the Following Is the Best Example of a Best