In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change. That way, no one is surprised. Will you do that next time? " Which of the guidelines for improving behavior have you just followed?
A) Reprimand
B) Redirect
C) Reinforce
D) Recapitulate

Question

Quizplus · Accepted Answer

The speaker is using redirect to guide the employee towards a more effective behavior, rather than simply reprimanding her for past behavior or reinforcing behavior that has not yet been established.

In the Process of Trying to Improve Your Employee's Behavior