Steve Had a Problem with a Coffee Maker He Purchased

Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to speak to an individual or to leave a message. Steve feels his basic consumer right to ____ has been violated.

A) safety
B) be informed
C) be heard
D) choose
E) privacy