If you want a store to grant you a return when this is against their company policy, you should ________.
A) use direct organization to compose your message
B) get right to the point and refuse to do business with them if they do not comply
C) consider it as a routine request that does not require persuasive techniques
D) start spreading bad word of mouth about the store and hope that they hear about it
E) explain why the policy should be waived in your case

Question

Quizplus · Accepted Answer

E) If you want a merchant to make an exception for you, you need to persuade them that the policy should not apply in your situation, or that it is in the seller's best interest to fulfill your request.

If You Want a Store to Grant You a Return