Which of the following would most likely be considered to be a persuasive customer claim instead of a routine customer claim?
A) asking to exchange a sweater you purchased from a major retailer for one in a different color
B) asking to have an item repaired for a reason not covered under its warranty
C) asking to return an item you purchased that turned out to be defective
D) asking to receive a refund for tickets you purchased to a seminar that was cancelled
E) asking to return an item you ordered online since the company mistakenly sent the wrong item

Question

Quizplus · Accepted Answer

B) A claim that asks a store or manufacturer to make an exception and do something that violates its standard policies would require persuasion. Asking for a repair to an item not covered by its warranty would be such a case.

Which of the Following Would Most Likely Be Considered to Be