What application is MOST dependent on text analysis of transcribed sales call center notes and voice conversations with customers?
A) finance
B) OLAP
C) CRM
D) ERP

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) is a system that manages interactions with customers and potential customers. Text analysis of transcribed sales call center notes and voice conversations with customers can provide insights into customer behavior, preferences, and emotions, which are crucial for improving customer experience and loyalty. Therefore, CRM is the application that is most dependent on text analysis of transcribed sales call center notes and voice conversations with customers.

What Application Is MOST Dependent on Text Analysis of Transcribed