In customer relationship management (CRM),identify an approach used to automate e-mail,call logs,and campaign management.
A)Collaborative CRM
B)Web-based CRM
C)Reverse CRM
D)On-premises CRM

Question

Quizplus · Accepted Answer

Web-based CRM is an approach that utilizes cloud-based technology to automate various aspects of customer relationship management, including e-mail, call logs, and campaign management. This allows for greater accessibility and flexibility in managing customer interactions, as well as more efficient and effective communication with customers.

In Customer Relationship Management (CRM),identify an Approach Used to Automate