Which of the following refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service?
A) Reengineering
B) Zero-defects program
C) Quality at the source approach
D) The Deming approach
E) The kaizen method

Question

Quizplus · Accepted Answer

Reengineering involves the fundamental rethinking and radical redesign of business processes to achieve significant improvements in cost, quality, service, or speed. It is a dramatic approach to process improvement that often involves starting with a clean slate and questioning everything about the way the organization has been operating. The other choices focus on specific quality improvement methods or approaches, but do not necessarily involve radical process redesign.

Which of the Following Refers to the Search for and Implementation