Which of the following is NOT true of the resale strategy?
A)It involves pointing out additional products and services the reader may value.
B)It is inappropriate if your company is responsible for the error.
C)It makes customers feel cared for.
D)It gives customers an incentive to do business with you again.
E)It encourages the customer to make future purchases.

Question

Quizplus · Accepted Answer

B) Pointing the audience to additional products and services they may value is known as resale. Not only does it make customers feel cared for, but it also gives them an incentive to return and make future purchases. Offering customers a discount or coupon for a future order is often done when the company is at fault for a problem.

Which of the Following Is NOT True of the Resale