The customer perspective of the balanced scorecard focuses on the success of the company in its target market.

Name: The customer perspective of the balanced scorecard focuses on the success of the company in its target market.
Brand: Quizplus
Rating: 4.9 (33 reviews)

Question

Quizplus · Accepted Answer

The customer perspective in the balanced scorecard framework measures how well the company is meeting customer needs and expectations in its target market. This includes indicators such as customer satisfaction, loyalty, retention, and acquisition. So, the statement is true.

The Customer Perspective of the Balanced Scorecard Focuses on the Success