Reliability refers to
A) the knowledge level of the salesperson.
B) the ability to supply what was promised in a dependable, efficient, and timely manner.
C) the cost of the product.
D) all of these choices.
Correct Answer:
Verified
Q27: Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be
Q28: Customers expect personal attention from employees who
Q29: When working with a customer who has
Q30: Good customer service requires that
A)all customers be
Q31: Which of the following is a proper
Q33: Tangible items
A)include professional services.
B)are sold in dental
Q34: Unhappy customers
A)don't come back.
B)don't tell your business
Q35: When serving customers, you should not use
Q36: Customers generally respond well when they understand
Q37: Which of these phrases would be inappropriate
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