Diego is a manager at a local retro game shop.He has recently had to overhaul the firm's process of acquiring certain merchandise.In order to accomplish this new process, the entire staff had to be retrained.Although the change was initially met with some resistance, it is now becoming the standard within the company.At what stage in Lewin's change model is Diego's game shop in?
A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question

Quizplus · Accepted Answer

Refreezing is the stage in Lewin's change model where new behaviors or processes become standard practice within an organization, following the initial unfreezing and change (moving) stages. Since the new process is now becoming the standard within the company, it indicates that the change has been solidified, aligning with the refreezing stage.

Diego Is a Manager at a Local Retro Game Shop