SCENARIO 4-3 Sara is a new manager who has just been hired by Glass Industries Inc.She has discovered that working conditions are not good for her employees -they work in an old building with a poor heating, air-conditioning and ventilation system.The work itself is tedious and a supervisor who reports directly to Sara is rarely available to assist and help them make decisions on unique work orders.Sara has decided to analyze this work situation using Herzberg's motivation-hygiene.
Which of the following would motivate the employees according to Herzberg
A)improvement in working conditions
B)fixing the heating system
C)receiving recognition for a job well done
D)having the supervisor "hang around" more
E)eliminating the supervisor's position.

Question

Quizplus · Accepted Answer

According to Herzberg's motivation-hygiene theory, motivators are factors that lead to job satisfaction and motivate employees to work harder. Recognition for a job well done is a motivator, while improvements in working conditions and fixing the heating system are hygiene factors that prevent dissatisfaction but do not motivate.

SCENARIO 4-3 Sara Is a New Manager Who Has Just