Creating and holding a mental image of the person with whom you are conversing by telephone will
A) give the impression the other person is important.
B) help you keep the conversation focused on the other person.
C) make your voice sound professional.
D) minimize the potential for in-person interruptions.

Question

Quizplus · Accepted Answer

Creating a mental image of the person with whom you are conversing by telephone helps you keep the conversation focused on the other person. This can improve communication and understanding between both parties.

Creating and Holding a Mental Image of the Person with Whom