Common ____ activities include providing online order status information,links for tracking delivery shipments,downloadable product manuals,and online technical support,such as via e-mail or live chat.
A)C2C
B)eCRM
C)eCMS
D)CBT

Question

Quizplus · Accepted Answer

The activities listed relate to eCRM (electronic Customer Relationship Management), which involves managing customer interactions through digital channels, such as a company's website, email, or social media. eCMS (electronic Content Management System) refers to the software used to create, manage, and publish digital content, while C2C (Consumer-to-Consumer) relates to online transactions between individuals, such as through online marketplaces or social media. CBT (Computer-Based Training) refers to a type of education or training delivered through a computer or digital device.

Common ____ Activities Include Providing Online Order Status Information,links for Tracking