_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
A) Normative control
B) Bureaucratic control
C) Concertive control
D) Objective control

Question

Quizplus · Accepted Answer

Bureaucratic control relies on the use of hierarchical authority to influence employee behavior through rewards and punishment for compliance or noncompliance with organizational policies, rules, and procedures. Normative control focuses on shared values and beliefs, concertive control relies on self-regulation and peer pressure, and objective control uses quantitative measures of performance.

_____ Is the Use of Hierarchical Authority to Influence Employee