_____ occurs when behavior and work procedures do not conform to standards.
A) Affective commitment
B) Job embeddedness
C) Control loss
D) Customer defection

Question

Quizplus · Accepted Answer

Control loss is the term used to describe the situation when the behavior and work procedures of employees do not conform to standards, resulting in a loss of control over the work environment. This can lead to poor performance, decreased productivity, and decreased job satisfaction. Affective commitment refers to an employee's emotional attachment and loyalty to an organization, while job embeddedness refers to the extent to which an employee feels connected to their job and organization. Customer defection refers to the loss of customers to competitors. Therefore, the best choice is C, control loss.

_____ Occurs When Behavior and Work Procedures Do Not Conform