Studying how work moves through an organization in order to identify changes to increase efficiency and better meet customers' needs is called __________.
A) workflow
B) workflow analysis
C) business process reengineering
D) workflow process reengineering

Question

Quizplus · Accepted Answer

Workflow analysis is specifically focused on examining the steps and processes involved in completing a task or project within an organization in order to make improvements. Business process reengineering (C) refers to the larger-scale redesign of an organization's processes and procedures to achieve dramatic improvements in performance. Workflow process reengineering (D) is not a commonly used term and may cause confusion.

Studying How Work Moves Through an Organization in Order to Identify