Computer monitoring of customer service telephone calls is an example of which type of control?
A)feedforward
B)optional
C)feedback
D)concurrent

Question

Quizplus · Accepted Answer

Computer monitoring of customer service telephone calls is a type of concurrent control, as it involves monitoring and regulating ongoing processes and activities in real-time. The other options do not accurately describe this type of control. Feedforward control involves taking preventative measures before an activity or process begins to ensure that it will proceed as intended. Optional control is not a recognized type of control. Feedback control involves assessing the outcomes of completed activities or processes to make improvements for future performance.

Computer Monitoring of Customer Service Telephone Calls Is an Example