Quality is defined by whom?
A)internal customers
B)external customers
C)both
D)neither

Question

Quizplus · Accepted Answer

Quality is defined by both internal and external customers. Internal customers refer to individuals or departments within a company who receive or rely on the output of other individuals or functions within the company. External customers refer to the end-users or recipients of a company's products or services. Both groups have expectations and requirements for the quality of the products or services provided by the company, and therefore, it is important to consider and meet the needs of both groups in defining and delivering quality.

Quality Is Defined by Whom