Which is a richer communication channel: instant-messaging or ordinary e-mail?
A) E-mail is richer because it gives the user time to think about the message before responding.
B) Instant-messaging is richer because it travels faster than e-mail.
C) Instant-messaging is richer because it allows a quick back-and-forth flow to clarify misunderstandings.
D) E-mail is richer because it allows a quick back-and-forth flow to clarify misunderstandings.

Question

Quizplus · Accepted Answer

Instant-messaging is richer because it allows a quick back-and-forth flow to clarify misunderstandings. This feature is not available in ordinary e-mail, making instant-messaging a faster and more effective communication channel for immediate needs. While e-mail allows users to take time to think about their response, it can also cause delays in communication and may not provide the same level of clarity and immediacy as instant-messaging.

Which Is a Richer Communication Channel: Instant-Messaging or Ordinary E-Mail