Effective customer communication training involves a large behavioural component.What training method would be most effective?
A)on-the-job training
B)role playing
C)CD ROM
D)vestibule training

Question

Quizplus · Accepted Answer

Role playing is the most effective training method for developing behavioural skills, such as communication. It allows employees to practice and receive feedback in a safe and controlled environment, helping them to feel more confident and prepared when communicating with customers in real-life situations. On-the-job training is more focused on practical skills, while CD ROM and vestibule training are less interactive and may not provide the necessary level of feedback and practice.

Effective Customer Communication Training Involves a Large Behavioural Component