Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method?
A)personality assessment
B)behavioral interview
C)unstructured interview
D)situational interview

Question

Quizplus · Accepted Answer

The question asking how the candidate would respond to an irate customer is a situational interview question, which presents the candidate with a hypothetical scenario to assess how they would handle it in real life. Personality assessments focus on measuring traits and tendencies, while behavioral interviews typically ask candidates to provide examples of past behaviors in specific situations. Unstructured interviews do not have a set list of questions or topics and can vary greatly in the information covered, making them less reliable for assessment purposes.

Asking a Candidate During an Interview to Indicate How She