The maximum level at which a service provider is able to provide services to customers is referred to as ________.
A)perishability
B)service capacity
C)customer involvement
D)intangibility
E)transparency

Question

Quizplus · Accepted Answer

Service capacity refers to the maximum level at which a service provider can provide services to its customers. This is often limited by factors such as the availability of resources (e.g. staff, equipment), physical space, and time constraints. Perishability, intangibility, customer involvement, and transparency are all important characteristics of services, but they do not directly relate to the service provider's maximum capacity to provide services.

The Maximum Level at Which a Service Provider Is Able