________ refers to susceptibility to deterioration; the characteristic of services that makes them difficult to store.
A)Perishability
B)Service capacity
C)Customer involvement
D)Intangibility
E)Transparency

Question

Quizplus · Accepted Answer

Perishability refers to the fact that services cannot be stored and are therefore susceptible to deterioration. Unlike physical goods, services cannot be held in inventory or saved for later use, which can lead to lost revenue or missed opportunities.

________ Refers to Susceptibility to Deterioration; the Characteristic of Services