A salesman records his sales presentation and then plays it back so he can critique this presentation for voice level, speed of speech, and understandability. This salesman is making use of
A)knowledge of results (KR).
B)computer-assisted instruction (CAI).
C)positive punishment.
D)two-factor learning.

Question

Quizplus · Accepted Answer

Knowledge of results (KR) refers to receiving feedback on the outcome of a performance in order to improve future performances. By recording and playing back his sales presentation, the salesman is analyzing his performance to understand what aspects were effective and what could be improved, which aligns with the concept of KR.

A Salesman Records His Sales Presentation and Then Plays It