Google achieves its exceptional customer service by:
A)training its leaders and managers
B)relying on self-managed teams
C)delegating tasks to the best employees
D)building a relationship between leaders and followers

Question

Quizplus · Accepted Answer

Google relies on self-managed teams, which means they empower their employees to make decisions and take ownership of their work. This strategy allows for more autonomy and a sense of responsibility among workers, leading to better outcomes and higher job satisfaction. Additionally, Google encourages innovation, creativity, and collaboration, which are all essential for providing exceptional customer service.

Google Achieves Its Exceptional Customer Service By