Identify the BEST description of the Balanced Scorecard's learning and growth perspective.To achieve our firm's vision and strategy:
A)How do we obtain a greater market share?
B)What do our noncustomers consider to be most important?
C)What new processes do our customers value?
D)How do we identify the objectives for the people,information technology,and organizational alignment that will drive improvement in the various process objectives?

Question

Quizplus · Accepted Answer

The learning and growth perspective of the Balanced Scorecard aims to identify the objectives for the people, information technology, and organizational alignment that will drive improvement in the various process objectives. Options A, B, and C are more relevant to the customer perspective.

Identify the BEST Description of the Balanced Scorecard's Learning and Growth