The use of multiple-performance measures in the Balanced Scorecard would be expected to lead to all of the following EXCEPT:
A)more extensive use of financial measures such as cost and profit.
B)employees recognizing the various dimensions of their work.
C)the use of new performance measures such as customer satisfaction and employee morale.
D)group-level performance measures.

Question

Quizplus · Accepted Answer

The use of multiple-performance measures in the Balanced Scorecard is intended to move away from a sole reliance on financial measures, such as cost and profit. Instead, it aims to integrate non-financial measures, such as customer satisfaction and employee morale, to provide a more comprehensive view of organizational performance. The inclusion of these new performance measures would not be expected to lead to more extensive use of financial measures but rather a more balanced approach that considers multiple dimensions of organizational success.

The Use of Multiple-Performance Measures in the Balanced Scorecard Would