If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.
A) Business Process Reengineering (BPR)
B) Reengineering Process Control (RPC)
C) Engineering Control System (ECS)
D) Total Process Improvement (TPI)
E) System Process Control (SPC)

Question

Quizplus · Accepted Answer

BPR is a transformation tool that focuses on the fundamental redesign of processes to achieve significant improvements in performance, such as efficiency, quality, and customer satisfaction. It involves analyzing existing processes, identifying areas for improvement, and redesigning them to meet the organization's strategic objectives. In this scenario, since the organization is planning substantial changes to its customer service department, BPR would be the most appropriate transformation tool to use.

If an Organization Was Going to Make Substantial Changes to Its