____ refers to systematically following up a change program for lasting results.
A) Assessment
B) Implementation
C) Unfreezing
D) Refreezing
E) Intervention

Question

Quizplus · Accepted Answer

Refreezing refers to the process of reinforcing and institutionalizing changes made during the implementation phase, which ensures lasting results. It involves making the changes part of the culture and daily operations of the organization.

____ Refers to Systematically Following Up a Change Program for Lasting