A negative message written using the direct approach should close on an apologetic note to address the reader's sentiments.

Question

Quizplus · Accepted Answer

After you've explained the negative news, close the message in a manner that respects the impact the negative news is likely to have on the recipient. If appropriate, consider offering your readers an alternative solution if you can and if doing so is a good use of your time. Look for opportunities to include positive statements, but avoid creating false hopes or writing in a way that seems to suggest that something negative didn't just happen to the recipient. Ending on a false positive can leave readers feeling "disrespected, disregarded, or deceived."

A Negative Message Written Using the Direct Approach Should Close