To avoid being too blunt,a direct format bad news message should include which of the following in the opening paragraph?
A)A statement that establishes common ground with the reader
B)The credentials of the writer
C)The bad news in the most positive terms possible
D)Why the decision was made
E)A neutral buffer

Question

Quizplus · Accepted Answer

A)To avoid being overly blunt, you can open with a neutral or positive statement that establishes common ground with reader, then transition into the news. If necessary, remind the reader why you're writing.

To Avoid Being Too Blunt,a Direct Format Bad News Message