A successful CRM program can be expected to help a company achieve which one of the following?
A)providing higher levels of customer service
B)developing a strategy for investigating customer relations
C)creating general offers for a wide customer segment
D)understanding the competition better
E)understanding how to build advertisements

Question

Quizplus · Accepted Answer

A successful CRM program focuses on enhancing customer satisfaction and providing personalized and efficient customer service. This helps in building customer loyalty and increasing customer retention rates, leading to higher revenue and profitability for the company. CRM does not necessarily involve investigating customer relations or creating general offers for a wide customer segment, and it is not directly related to understanding the competition or building advertisements.

A Successful CRM Program Can Be Expected to Help a Company