A listener's summary of a speaker's words shows that the listener did not correctly understand the message.Which of the following must be true?
A)The speaker used clear, simplified language.
B)The listener failed to use active listening.
C)The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly.
D)The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker.

Question

Quizplus · Accepted Answer

Since the listener's summary shows that they did not understand the message correctly, there is a problem with the communication between the speaker and listener. This could be due to the speaker's message not being clear, the listener not receiving the message properly, or a combination of both. Therefore, option C is the best choice. Option A is not necessarily true since even if the speaker used clear and simplified language, the listener may still have misunderstood the message. Option B is also not necessarily true since the listener may have been using active listening but still failed to understand the message. Option D puts the blame solely on the listener, which may not always be the case.

A Listener's Summary of a Speaker's Words Shows That the Listener