A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?
A)Identify and define the problem
B)Analyze the problem
C)Generate possible solutions
D)Select the best solution

Question

Quizplus · Accepted Answer

The group is in the first phase of the problem solving process, which is to identify and define the problem. They have posed the question of "What is the specific problem that concerns us?" to begin this phase.

A Team Has Just Been Assembled to Determine How to Make