Your text recommends replacing a command with a rhetorical question as one way to make a business message more courteous.
Correct Answer:
Verified
Q7: Business e-mails are less formal than traditional
Q11: The ability to prepare concise, audience-centred, professional,
Q30: The definition given in your text of
Q31: A business writer should always choose the
Q32: According to your text, a reader will
Q33: Your text says that instant messaging has
Q34: Your text stresses that the most effective
Q38: According to your text, it isn't necessary
Q39: Profiling your audience helps you organize and
Q40: Your text cites business writer Don Tapscott,
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