While Victor was explaining a problem that was frustrating him, his manager smiled widely. Victor wanted to wipe the smirk off the manager's face in a none too friendly manner. What went wrong here?
A) Victor was upset over nothing, which the manager found funny.
B) Victor was too emotional.
C) The manager was distracted.
D) The manager's non-verbal communication did not match the seriousness of the situation.

Question

Quizplus · Accepted Answer

The manager's non-verbal communication did not match the seriousness of the situation. Smiling widely while someone is expressing frustration can come across as dismissive or not taking the issue seriously, which can be frustrating for the person sharing their problem. Victor's reaction suggests that he felt his concerns were not being taken seriously.

While Victor Was Explaining a Problem That Was Frustrating Him