What is CRM? How has it evolved?
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Q60: Every CRM system is unique and must
Q61: Unstructured information such as documents and memos
Q62: The CRM _ server provides an extranet
Q63: How is the focus of CRM now
Q64: A holistic view of a client's sales
Q66: When beginning a CRM implementation, a company
Q67: Why is it important that CRM be
Q68: CRM systems typically process _ information such
Q69: The focus of a CRM system should
Q70: True CRM brings together information from all
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