CRM should be viewed as a strategic business solution and not a ________ solution.
A) cloud
B) technical
C) client
D) web
E) none of the above

Question

Quizplus · Accepted Answer

CRM is not just a technical solution but rather a strategic solution for managing and improving customer relationships. While CRM software often utilizes cloud and web technologies, these are just the tools used to implement the solution. The focus should be on how the solution benefits the business as a whole, rather than just the technology used. Therefore, option B is the best choice.

CRM Should Be Viewed as a Strategic Business Solution and Not