Which of the following is an example of a nonprogrammed decision?
A) determining how products will be arranged on the shelves of a supermarket
B) deciding how to handle customer complaints and product returns
C) identifying and selecting a new supplier of raw materials
D) evaluating the performance of a job applicant on a job sample test
E) writing an email requesting one's senior for a few days off

Question

Quizplus · Accepted Answer

Identifying and selecting a new supplier of raw materials is an example of a nonprogrammed decision because it is a unique decision that requires a customized solution based on the specific needs of the organization. The decision requires evaluating various factors, such as the quality, price, and reliability of potential suppliers, which can vary depending on the organization's requirements. The decision may also have a significant impact on the organization's operations and long-term success, which increases the complexity and significance of the decision. In contrast, options A, B, D, and E are examples of programmed decisions because these decisions can be addressed using established guidelines, procedures, and protocols.

Which of the Following Is an Example of a Nonprogrammed