Mark and Joe work in the client services department at a large advertising agency and both have been assigned the account of a major client. However, when the client sends an e-mail with an urgent request, neither of them responds. This is most likely due to ________.
A) overlapping responsibilities
B) responsibility gaps
C) poor line authority
D) excessive delegation
E) high centralization

Question

Quizplus · Accepted Answer

Overlapping responsibilities can lead to confusion about who is supposed to respond, resulting in neither person taking action.

Mark and Joe Work in the Client Services Department at a Large